tk1917 Privacy Policy

Introduction

This Privacy Policy explains how tk1917 ("we", "us", "the platform") collects, uses, stores and protects the personal data of members and visitors ("you") who use the tk1917 website and mobile application.

We take privacy seriously. Bangladesh players trust tk1917 with their personal and financial information, and we take that responsibility seriously. This policy is designed to be clear and honest about what we do with your data — not to bury important information in legal language that nobody reads.

By registering an account or using the tk1917 platform, you acknowledge that you have read and understood this Privacy Policy. This policy forms part of the tk1917 Terms and Conditions. If you have questions about anything in this policy, contact us at [email protected] before using the platform.

Data We Collect

tk1917 collects personal data in two broad categories: data you provide directly, and data we collect automatically when you use the platform.

Data you provide directly:

• Full legal name and date of birth
• Email address and phone number
• Residential address
• Identity documents (national ID, passport or driving licence) submitted for verification
• Payment method details (bKash number, Nagad number, bank account details) used for deposits and withdrawals
• Profile information you choose to add, such as preferred language or communication preferences
• Support messages and correspondence you send to our team

Data we collect automatically:

• IP address and approximate geographic location
• Device type, operating system and browser version
• Pages visited, time spent on each page and navigation paths
• Login timestamps and session duration
• Betting and gaming activity, including bets placed, games played and transaction history
• Cookie and tracking data as described in Section 7

How We Collect Your Data

tk1917 collects your personal data through the following channels:

• Registration: When you create a tk1917 account, you provide your name, date of birth, email address and contact details directly through the registration form.
• Identity verification: When you submit documents to verify your identity or age, we collect the information contained in those documents.
• Deposits and withdrawals: When you make a financial transaction, we collect the payment method details necessary to process that transaction.
• Platform usage: As you browse and use the tk1917 platform, we automatically collect technical and behavioural data through cookies, log files and analytics tools.
• Customer support: When you contact our support team via live chat or email, we collect the content of your messages and any information you provide to help resolve your query.
• Promotions and surveys: If you participate in a promotion or complete a survey, we may collect additional information you provide in that context.
• Third-party verification providers: We may receive data from identity verification and fraud prevention services we use to comply with our legal obligations.

How We Use Your Data

tk1917 uses your personal data only for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

If you have opted in to receive promotional communications from tk1917, you can opt out at any time by clicking the unsubscribe link in any marketing email or by contacting support. Opting out of marketing communications does not affect transactional communications such as deposit confirmations, withdrawal notifications or security alerts.

Legal Basis for Processing

tk1917 processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing is necessary to provide the services you have signed up for, including account management, payment processing and customer support.
• Legal obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements and financial reporting obligations.
• Legitimate interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security and improving our services, provided those interests are not overridden by your rights.
• Consent: Where we rely on consent — for example, for sending marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing and Third Parties

tk1917 does not sell your personal data. We share data with third parties only where necessary and only with parties who are contractually obligated to handle it securely and in accordance with applicable law.

The categories of third parties we may share data with include:

• Payment processors: bKash, Nagad, Rocket and other payment service providers receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification providers: We use third-party KYC (Know Your Customer) services to verify your identity and age. These providers receive the documents and data you submit for verification.
• Fraud prevention services: We share technical data such as IP addresses and device fingerprints with fraud detection services to protect the platform and its members.
• Analytics providers: We use analytics tools to understand how members use the platform. These tools may receive anonymised or pseudonymised usage data.
• Regulatory and law enforcement authorities: We are required by law to share certain data with regulatory bodies and law enforcement agencies upon valid request. We will notify you of such requests where we are legally permitted to do so.
• Game providers: Some game providers integrated into the tk1917 platform may receive limited data necessary to deliver their games, such as your player ID and session token.

All third parties with whom we share personal data are required to implement appropriate technical and organisational security measures and to use the data only for the specified purpose.

Cookies and Tracking Technologies

tk1917 uses cookies and similar tracking technologies to operate the platform, remember your preferences and understand how members use our services. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Functional cookies: Remember your preferences such as language settings, preferred payment method and display options. These improve your experience but are not strictly necessary.
• Analytics cookies: Help us understand how members navigate the platform, which pages are most visited and where users encounter difficulties. This data is used in aggregate to improve the platform.
• Marketing cookies: Used only where you have given consent. These help us show you relevant promotions and measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will affect the functionality of the tk1917 platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

Data Retention

tk1917 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of the transaction to comply with financial record-keeping requirements.
• Identity verification documents: Retained for the duration of your account and for five years after closure, or longer if required by applicable law.
• Support correspondence: Retained for three years from the date of the last interaction, unless the correspondence relates to an ongoing dispute or legal matter.
• Marketing preferences: Retained until you withdraw consent or request deletion, whichever comes first.
• Analytics data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes. Identifiable analytics data is deleted after 26 months.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you. We review our data retention practices regularly to ensure we are not holding data longer than necessary.

How We Protect Your Data

tk1917 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or alteration.

• Encryption: All data transmitted between your device and the tk1917 platform is encrypted using 256-bit SSL/TLS. Data stored on our servers is encrypted at rest.
• Access controls: Access to personal data is restricted to authorised personnel who need it to perform their job functions. All staff with access to personal data receive regular privacy and security training.
• Two-factor authentication: Members can enable 2FA on their accounts for an additional layer of login security. We strongly recommend enabling this feature.
• Penetration testing: Our platform undergoes regular security testing by independent third parties to identify and address vulnerabilities.
• Incident response: We have a documented data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify you and the relevant authorities within the timeframes required by law.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your data safe — use a strong, unique password for your tk1917 account and enable two-factor authentication.

Your Privacy Rights

You have a number of rights in relation to the personal data tk1917 holds about you. We take these rights seriously and will respond to all valid requests promptly.